BenchPrep experienced a minor incident on February 5, 2025 affecting Raw Data Access, lasting 4d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 05, 2025, 03:17 PM UTC
We are currently investigating an issue with our Boost Dashboard application. The issue does not impact any learner facing applications or other admin applications.
- investigating Feb 05, 2025, 06:58 PM UTC
We are actively investigating this issue while closely monitoring an update that is currently in progress.
- monitoring Feb 05, 2025, 09:02 PM UTC
The dashboards have been successfully updated, and we are actively monitoring the ongoing update.
- investigating Feb 06, 2025, 04:43 PM UTC
We are investigating the reoccurrence of this issue while closely monitoring an ongoing update. We will share further updates.
- investigating Feb 06, 2025, 10:56 PM UTC
We are continuing to monitor the ongoing update and investigating the root cause of the issue.
- monitoring Feb 08, 2025, 06:10 AM UTC
The dashboards have been successfully updated, and we are actively monitoring the ongoing update.
- resolved Feb 10, 2025, 02:31 PM UTC
This incident has been resolved.