Degradation - Reviews not returning in Conversations API

Update timeline

1. investigating Sep 01, 2026, 08:22 PM UTC

   Bazaarvoice has identified an issue affecting the Conversations API where small batches of reviews are not being returned in the response. Our engineering team is actively investigating the root cause. We will provide an update at the designated time below or as soon as new information becomes available. NEXT UPDATE: September 1st, 2026, 05:00PM CDT If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

2. investigating Sep 01, 2026, 10:01 PM UTC

   Bazaarvoice continues to investigate the root cause of an issue affecting the Conversations API that is preventing some reviews from being returned in the response. We will provide an update at the designated time below or as soon as new information becomes available. NEXT UPDATE: September 2nd, 2026, 10:00AM CDT

3. monitoring Sep 02, 2026, 12:53 PM UTC

   Bazaarvoice applied a fix and the previously missing reviews data is now available for clients to see. Bazaarvoice will continue to monitor the situation and we will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 3rd, 2026, 8:00 AM CST [1422] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

4. investigating Sep 02, 2026, 07:15 PM UTC

   Bazaarvoice has identified that the fix previously applied to the Conversations API only partially mitigated the issue. Some clients may still experience missing reviews in response payloads. We have downgraded the status back to active investigation while our engineering team works on a complete fix. We will provide an update at the designated time below or as soon as new information becomes available. NEXT UPDATE: September 3rd, 2026, 02:00PM CDT

5. monitoring Sep 03, 2026, 06:56 PM UTC

   Bazaarvoice has implemented an additional fix for the Conversations API. We are actively monitoring data flow and API responses to ensure missing review payloads are fully restored, and will provide an update at the designated time below or as soon as new information becomes available. NEXT UPDATE: September 4th, 2026, 02:00PM CDT

6. monitoring Sep 04, 2026, 06:21 PM UTC

   Bazaarvoice continues to actively monitor the Conversations API following the recent fixes. We are continuing to verify that all review payloads are populating correctly for all clients, and will provide an update at the designated time below or as soon as new information becomes available. NEXT UPDATE: September 8th, 2026, 02:00PM CDT

7. monitoring Sep 08, 2026, 07:01 PM UTC

   Bazaarvoice continues to actively monitor the Conversations API following the recent fixes. We are continuing to verify that all review payloads are populating correctly for all clients, and will provide an update at the designated time below or as soon as new information becomes available. NEXT UPDATE: September 9th, 2026, 02:00PM CDT

8. monitoring Sep 09, 2026, 07:08 PM UTC

   Bazaarvoice continues to actively monitor the Conversations API following the recent fixes. We are continuing to verify that all review payloads are populating correctly for all clients, and will provide an update at the designated time below or as soon as new information becomes available. NEXT UPDATE: September 11th, 2026, 02:00PM CDT

9. monitoring Sep 11, 2026, 07:15 PM UTC

   Bazaarvoice continues to actively monitor the Conversations API following the recent fixes. We are continuing to verify that all review payloads are populating correctly for all clients, and will provide an update at the designated time below or as soon as new information becomes available. NEXT UPDATE: September 14th, 2026, 02:00PM CDT

10. monitoring Sep 14, 2026, 07:01 PM UTC

    Bazaarvoice continues to actively monitor the Conversations API following the recent fixes. We are continuing to verify that all review payloads are populating correctly for all clients, and will provide an update at the designated time below or as soon as new information becomes available. NEXT UPDATE: September 15th, 2026, 02:00PM CDT

11. resolved Sep 14, 2026, 08:29 PM UTC

    Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)