Bazaarvoice incident
Degradation - Deleted portal reports being sent out
Bazaarvoice experienced a minor incident on August 20, 2025 affecting Portal Applications, lasting 5d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 20, 2025, 10:18 AM UTC
Bazaarvoice has identified an issue with previously deleted portal reports being sent out. We have implemented a fix and we are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. Next Update: August 20th, 2025, 08:00 AM CST [1333] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
- monitoring Aug 20, 2025, 01:07 PM UTC
Bazaarvoice continues to monitor the situation, the system is now operating as expected. We will provide an update at the designated time below or when new information becomes available.Next Update: August 20th, 2025, 02:00 PM CST [1333]
- monitoring Aug 22, 2025, 09:17 AM UTC
Bazaarvoice continues to monitor the situation, the system is now operating as expected. We will provide an update at the designated time below or when new information becomes available. Next Update: August 25th, 2025, 08:00 AM CST [1333]
- resolved Aug 25, 2025, 11:11 AM UTC
Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)