Bazaarvoice experienced a major incident on January 5, 2026 affecting Portal Applications, lasting 6h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 05, 2026, 12:43 PM UTC
Bazaarvoice has identified an issue causing delays in Portal report generation (both scheduled and on-demand) for the majority of clients today, Monday, January 5th. Our engineering team is actively working on a resolution. We will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: January 5th, 2026, 11:00 AM CST [1364] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
- investigating Jan 05, 2026, 05:01 PM UTC
Bazaarvoice continues to investigate an issue that is causing delays in Portal report generation(scheduled and on-demand). We will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: January 5th, 2026, 3:00 PM CST
- resolved Jan 05, 2026, 06:56 PM UTC
Bazaarvoice has verified that the issue has been resolved and all services are fully functioning. This incident is now closed. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)