Update timeline
- resolved Feb 21, 2026, 11:17 PM UTC
Feb 21, 23:17 UTC Resolved - This incident has been resolved. Feb 21, 21:19 UTC Monitoring - The processing backlog has been steadily decreasing over the last hour. We continue to monitor the situation closely until all updates are processed and real-time performance is restored. Feb 21, 20:16 UTC Identified - We have identified the issue and deployed a fix. The processing backlog is now beginning to clear, and delivery delays are steadily decreasing. We are monitoring the pipeline closely to ensure performance returns to nominal levels. Feb 21, 19:43 UTC Investigating - We are investigating a performance degradation within our profile processing pipeline. This issue specifically affects updates sent via our mobile SDKs. As of 21/02/2026 at 17:00 CET, processing times have increased, with current delays of up to 3 hours. This latency may result in delayed execution for triggered automations.
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