Delays in CEP campaign processing

Update timeline

1. resolved Mar 04, 2026, 07:35 AM UTC

   Mar 4, 07:35 UTC Resolved - The service has been restored and has been under monitoring for 48 hours with no regressions observed. Feb 28, 15:31 UTC Monitoring - CEP campaigns (one-shot and recurring automations) are back to normal. The backlog was fully processed at 16:25 CET, and campaigns sent as of now work as expected. No data has been lost. Feb 28, 15:02 UTC Identified - We are investigating delays affecting CEP campaigns (one shot & recurring). As of writing, processing is approximately 1 hour behind schedule. In-app messages and automations are not affected. Campaigns will be sent to the expected users as the backlog clears.