MEP Campaign Sending Delays

Update timeline

1. resolved Mar 23, 2026, 10:29 AM UTC

   Mar 23, 10:29 UTC Resolved - This incident has been resolved. The exports have been back up since 09:45 CET, pending requests are still being processed. Mar 23, 00:15 UTC Monitoring - MEP campaign delivery has been restored. Campaigns planned since 22:45 CET are currently being sent, and the MEP Audiences API is back to normal. We are monitoring the platform to ensure stability. CEP export slowdowns (recurring and API) remain under investigation. Mar 22, 23:42 UTC Identified - We have identified the root cause of this incident. A failure on a subset of our infrastructure servers is preventing MEP campaigns from being sent and the MEP Audiences API from responding. CEP exports are also experiencing slowdowns on some jobs as a secondary effect. Our team is actively working on restoring the affected services. Mar 22, 22:31 UTC Investigating - We are experiencing an infrastructure issue impacting parts of our platform. Campaign sending on MEP and the MEP Audiences API have been unavailable since 22:45 CET. CEP exports (recurring and API) have been experiencing slowdowns on some jobs since 23:10 CET. Other platform features are operating normally. Our team is actively working on restoring service.