Campfire outage
Affected: Campfire
Timeline · 2 updates
- investigating Sep 29, 2026, 01:10 PM UTC
Campfire is down. We are investigating.
- resolved Sep 29, 2026, 01:16 PM UTC
Campfire is back up and operating normally.
Basecamp Outage History
Basecamp is up right nowBasecamp had 13 outages in the last 2 years totaling 3h 0m of downtime — averaging 0.5 incidents per month.
There were 13 Basecamp outages since October 17, 2024 totaling 3h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
Basecamp 4 is down
Affected: Basecamp 5
Timeline · 2 updates
- investigating Sep 29, 2026, 12:27 PM UTC
Basecamp 4 is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
- resolved Sep 29, 2026, 12:27 PM UTC
Basecamp 4 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
Highrise is down
Affected: Highrise
Timeline · 2 updates
- investigating Sep 29, 2026, 12:18 PM UTC
Highrise is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
- resolved Sep 29, 2026, 12:23 PM UTC
Basecamp 4 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
Basecamp Classic outage
Affected: Basecamp Classic
Timeline · 2 updates
- investigating Sep 29, 2026, 12:18 PM UTC
Basecamp Classic is down. We are investigating.
- resolved Sep 29, 2026, 12:34 PM UTC
Basecamp Classic is back up and operating normally.
Basecamp 5 and HEY are down
Affected: Basecamp 5HEY
Timeline · 6 updates
- investigating Sep 29, 2026, 12:10 PM UTC
Basecamp and HEY are having trouble loading. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.
- investigating Sep 29, 2026, 12:20 PM UTC
We're still investigating the trouble with Basecamp and HEY. We'll keep you posted here. We're so sorry, folks.
- investigating Sep 29, 2026, 12:26 PM UTC
We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Thanks for bearing with us, folks.
- investigating Sep 29, 2026, 12:30 PM UTC
Basecamp 5 and HEY are coming back online. We're actively monitoring both.
- investigating Sep 29, 2026, 12:32 PM UTC
Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
- resolved Sep 29, 2026, 12:34 PM UTC
Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
Basecamp 5 chat is offline
Affected: Basecamp 5
Timeline · 3 updates
- investigating Aug 04, 2026, 08:23 AM UTC
We are currently investigating reports that Basecamp 5 Chat is offline. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
- monitoring Aug 04, 2026, 08:26 AM UTC
Basecamp 5 chat is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
- resolved Aug 04, 2026, 08:32 AM UTC
Basecamp 5 chat is all good now! We'll continue to monitor. Again, so sorry for the interruption everyone.
Basecamp 2 is currently down.
Affected: Basecamp 2
Timeline · 2 updates
- investigating Jun 16, 2026, 03:07 AM UTC
Basecamp 2 is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
- resolved Jun 16, 2026, 03:07 AM UTC
Basecamp 2 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
Basecamp Classic is down
Affected: Basecamp Classic
Timeline · 2 updates
- investigating Feb 02, 2026, 12:19 AM UTC
Basecamp Classic is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
- resolved Feb 02, 2026, 12:20 AM UTC
Basecamp Classic is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
HEY is down
Affected: HEY
Timeline · 2 updates
- investigating Dec 05, 2025, 08:49 AM UTC
HEY is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
- resolved Dec 05, 2025, 09:12 AM UTC
Basecamp 4 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
Basecamp 4 is having trouble
Affected: Basecamp 5
Timeline · 4 updates
- investigating Nov 07, 2025, 03:16 PM UTC
Basecamp 4 is having trouble loading chats and notifications. We're looking into the root cause now. We're sorry for the trouble, folks.
- identified Nov 07, 2025, 03:19 PM UTC
We've discovered the root cause and are actively working on a fix for the trouble with Campfires and Notifications. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.
- monitoring Nov 07, 2025, 03:23 PM UTC
We have identified the issue and we have made a change. The issue with Campfires and Notifications has improved, but we're still monitoring the situation. Sorry for the trouble, folks.
- resolved Nov 07, 2025, 03:30 PM UTC
Basecamp 4 is working properly now. We're so sorry for the interruption today, folks.
Launchpad is down
Affected: Basecamp 5
Timeline · 2 updates
- identified Jun 17, 2025, 11:00 PM UTC
We've identified and issue that is preventing users from logging into Basecamp accounts via our Launchpad.
- resolved Jun 17, 2025, 11:01 PM UTC
Launchpad is back up! Sorry for the interruption!
Inbound emails are delayed
Affected: HEY
Timeline · 4 updates
- investigating Feb 07, 2025, 03:50 PM UTC
HEY is having some trouble with inbound emails being delayed. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.
- investigating Feb 07, 2025, 03:59 PM UTC
We're still investigating the trouble with inbound emails. Stay tuned for updates.
- identified Feb 07, 2025, 04:08 PM UTC
We have identified an issue and made a change. The issue with inbound emails is improving, but we're still monitoring the situation. Stay tuned for more updates.
- resolved Feb 07, 2025, 04:23 PM UTC
We've resolved the issue with inbound emails being delayed. We'll continue to monitor this closely. So sorry for the interruption today, folks.
Highrise is having some trouble
Affected: Highrise
Timeline · 5 updates
- investigating Oct 17, 2024, 07:18 PM UTC
Highrise is having some trouble. We're currently investigating and very sorry for this trouble.
- investigating Oct 17, 2024, 07:28 PM UTC
Highrise is having trouble loading some pages. We're still investigating the root cause.
- investigating Oct 17, 2024, 07:39 PM UTC
Highrise is having trouble loading contacts, tasks and some other pages. We're continuing to investigate the root cause. We're so sorry for this trouble!
- investigating Oct 17, 2024, 07:56 PM UTC
Highrise is still having some trouble. Searching/jumping to contacts is causing errors. We're continuing to investigate and very sorry for the trouble today.
- resolved Oct 17, 2024, 08:05 PM UTC
We've remediated the issue and Highrise is working well now. We will continue to look into the root cause. Sorry for the problems today!