Basecamp experienced a critical incident on September 29, 2026 affecting Basecamp 5 and HEY, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 12:10 PM UTC
Basecamp and HEY are having trouble loading. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.
- investigating Sep 29, 2026, 12:20 PM UTC
We're still investigating the trouble with Basecamp and HEY. We'll keep you posted here. We're so sorry, folks.
- investigating Sep 29, 2026, 12:26 PM UTC
We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Thanks for bearing with us, folks.
- investigating Sep 29, 2026, 12:30 PM UTC
Basecamp 5 and HEY are coming back online. We're actively monitoring both.
- investigating Sep 29, 2026, 12:32 PM UTC
Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
- resolved Sep 29, 2026, 12:34 PM UTC
Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.