Basecamp incident

Highrise is having some trouble

Major Resolved View vendor source →

Basecamp experienced a major incident on October 17, 2024 affecting Highrise, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2024, 07:18 PM UTC
Resolved
Oct 17, 2024, 08:05 PM UTC
Duration
47m
Detected by Pingoru
Oct 17, 2024, 07:18 PM UTC

Affected components

Highrise

Update timeline

  1. investigating Oct 17, 2024, 07:18 PM UTC

    Highrise is having some trouble. We're currently investigating and very sorry for this trouble.

  2. investigating Oct 17, 2024, 07:28 PM UTC

    Highrise is having trouble loading some pages. We're still investigating the root cause.

  3. investigating Oct 17, 2024, 07:39 PM UTC

    Highrise is having trouble loading contacts, tasks and some other pages. We're continuing to investigate the root cause. We're so sorry for this trouble!

  4. investigating Oct 17, 2024, 07:56 PM UTC

    Highrise is still having some trouble. Searching/jumping to contacts is causing errors. We're continuing to investigate and very sorry for the trouble today.

  5. resolved Oct 17, 2024, 08:05 PM UTC

    We've remediated the issue and Highrise is working well now. We will continue to look into the root cause. Sorry for the problems today!