Basecamp incident

HEY rate-limiting errors

Minor Resolved View vendor source →

Basecamp experienced a minor incident on July 5, 2020 affecting HEY, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2020, 02:46 AM UTC
Resolved
Jul 05, 2020, 04:20 AM UTC
Duration
1h 34m
Detected by Pingoru
Jul 05, 2020, 02:46 AM UTC

Affected components

HEY

Update timeline

  1. investigating Jul 05, 2020, 02:46 AM UTC

    Some people are seeing intermittent error messages referring to rate-limiting. We’re sorry for the trouble and are investigating now.

  2. resolved Jul 05, 2020, 04:20 AM UTC

    We’ve deployed a fix and everything’s back to normal now.