Basecamp incident

Investigating slowness on copies, moves and chat messages in Basecamp 3

Minor Resolved View vendor source →

Basecamp experienced a minor incident on July 9, 2020 affecting Basecamp 5, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2020, 12:06 PM UTC
Resolved
Jul 09, 2020, 01:33 PM UTC
Duration
1h 26m
Detected by Pingoru
Jul 09, 2020, 12:06 PM UTC

Affected components

Basecamp 5

Update timeline

  1. investigating Jul 09, 2020, 12:07 PM UTC

    We're currently investigating slow background operations that affect moves, copies and chat message publishing in Campfire.

  2. investigating Jul 09, 2020, 01:05 PM UTC

    We have isolated a possible cause for the issue and are working on remediation. We're also seeing delays on notifications and it's possible some notifications will end up being duplicated in the Hey menu.

  3. resolved Jul 09, 2020, 01:33 PM UTC

    We've cleared the cause that was affecting our database load and background queues are again back to normal levels. Everything should be fine again.