Basecamp incident

HEY is down

Critical Resolved View vendor source →

Basecamp experienced a critical incident on July 10, 2020 affecting HEY, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2020, 03:12 PM UTC
Resolved
Jul 10, 2020, 03:27 PM UTC
Duration
15m
Detected by Pingoru
Jul 10, 2020, 03:12 PM UTC

Affected components

HEY

Update timeline

  1. identified Jul 10, 2020, 03:12 PM UTC

    We are mitigating current HEY performance issues and will update when we are back.

  2. identified Jul 10, 2020, 03:19 PM UTC

    We have identified the problem and are working on a fix. More updates soon.

  3. monitoring Jul 10, 2020, 03:21 PM UTC

    We have implemented a fix and are seeing things return to normal.

  4. resolved Jul 10, 2020, 03:27 PM UTC

    HEY is now running normally. Sorry for the trouble.