Basecamp incident
Basecamp 3 Campfire chat rooms are having trouble loading
Basecamp experienced a major incident on August 28, 2020 affecting Basecamp 5, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2020, 05:15 PM UTC
Basecamp 3 is having trouble loading Campfire chat rooms. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.
- investigating Aug 28, 2020, 05:18 PM UTC
We are continuing to investigate this issue.
- investigating Aug 28, 2020, 05:24 PM UTC
We're still looking into the cause behind this chat outage (affecting both Pings and Campfire).
- investigating Aug 28, 2020, 05:31 PM UTC
We're still identifying the cause here for the chat outage. Really sorry about this, folks.
- identified Aug 28, 2020, 05:36 PM UTC
We have isolated the problem with Pings and Campfires and are working on the fix.
- identified Aug 28, 2020, 05:41 PM UTC
We are continuing to work on a fix for Pings and Campfires.
- identified Aug 28, 2020, 05:51 PM UTC
Campfire and Pings are still having trouble, but we've working on getting it fixed up. So sorry about this!
- resolved Aug 28, 2020, 05:55 PM UTC
Campfire and Pings are fixed and should be working normally. So sorry about the disruption today, everyone.