Basecamp incident

Basecamp is down.

Major Resolved View vendor source →

Basecamp experienced a major incident on September 1, 2020 affecting Basecamp 5 and HEY and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2020, 02:51 PM UTC
Resolved
Sep 01, 2020, 03:08 PM UTC
Duration
17m
Detected by Pingoru
Sep 01, 2020, 02:51 PM UTC

Affected components

Basecamp 5HEYBasecamp 2Basecamp ClassicHighriseCampfireBackpack

Update timeline

  1. investigating Sep 01, 2020, 02:51 PM UTC

    Basecamp is currently down. We're working to resolve this as quickly as we can. Sorry folks.

  2. investigating Sep 01, 2020, 02:54 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 01, 2020, 02:59 PM UTC

    We are working to stabilize all of the Basecamp apps and Launchpad. Will keep you posted here -- really sorry about this, everyone.

  4. identified Sep 01, 2020, 03:05 PM UTC

    We're continuing to work on the recovery to get all the Basecamp apps up and running again.

  5. resolved Sep 01, 2020, 03:08 PM UTC

    All of our apps are up and running again. So sorry about this disruption, everyone.