Basecamp experienced a critical incident on September 2, 2020 affecting Basecamp 5 and Basecamp 2, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2020, 03:54 PM UTC
We're currently seeing trouble with Basecamp 3, Basecamp 2, and Launchpad. We're investing and will keep you posted.
- investigating Sep 02, 2020, 03:56 PM UTC
We're still seeing some issues with Basecamp 3, but Basecamp 2 and Launchpad should be working as expected. Sorry for the trouble again, folks.
- investigating Sep 02, 2020, 03:57 PM UTC
We are continuing to investigate this issue.
- investigating Sep 02, 2020, 03:57 PM UTC
Campfires are slow in Basecamp 3. We're working on a fix. Hang tight, folks.
- investigating Sep 02, 2020, 04:07 PM UTC
We're still seeing some slowness with Basecamp 3 but are digging in. We're so sorry for the trouble, everyone.
- investigating Sep 02, 2020, 04:15 PM UTC
Everything is speedy again in Basecamp 3, but we're still monitoring to make sure things are stable.
- investigating Sep 02, 2020, 04:17 PM UTC
Basecamp 3 is back up, but we're still investigating the root cause. We're here monitoring everything. Hang tight, everyone. We're so sorry for the interruption.
- resolved Sep 02, 2020, 04:22 PM UTC
We're seeing normal speeds for Basecamp 3 now, but will continue to monitor today and tomorrow. So sorry for the interruptions, everyone.