Basecamp incident

HEY inbound email delay

Minor Resolved View vendor source →

Basecamp experienced a minor incident on September 11, 2020 affecting HEY, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2020, 04:24 PM UTC
Resolved
Sep 11, 2020, 04:44 PM UTC
Duration
20m
Detected by Pingoru
Sep 11, 2020, 04:24 PM UTC

Affected components

HEY

Update timeline

  1. monitoring Sep 11, 2020, 04:24 PM UTC

    We're seeing some delays with inbound emails in HEY that were sent between 15:45-16:05 UTC (10:45-11:05am CST). The root cause has been fixed, but you may see some delays in emails if they were sent to you in this 20 minute span.

  2. resolved Sep 11, 2020, 04:44 PM UTC

    This incident has been resolved.