Basecamp incident

HEY has delays receiving email

Major Resolved View vendor source →

Basecamp experienced a major incident on February 1, 2021 affecting HEY, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2021, 10:48 PM UTC
Resolved
Feb 02, 2021, 12:11 AM UTC
Duration
1h 22m
Detected by Pingoru
Feb 01, 2021, 10:48 PM UTC

Affected components

HEY

Update timeline

  1. investigating Feb 01, 2021, 10:48 PM UTC

    HEY may be experiencing delays receiving email . We're investigating the root cause and will provide updates as soon as we can. Sorry for the interruption, everyone.

  2. investigating Feb 01, 2021, 10:52 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 01, 2021, 11:07 PM UTC

    We've got the root cause and are monitoring to make sure this doesn't continue. Thanks y'all.

  4. resolved Feb 02, 2021, 12:11 AM UTC

    HEY email delivery is back! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.