Basecamp incident

HEY is having issues

Critical Resolved View vendor source →

Basecamp experienced a critical incident on April 21, 2021 affecting HEY, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2021, 03:52 PM UTC
Resolved
Apr 21, 2021, 04:03 PM UTC
Duration
10m
Detected by Pingoru
Apr 21, 2021, 03:52 PM UTC

Affected components

HEY

Update timeline

  1. investigating Apr 21, 2021, 03:52 PM UTC

    We're seeing problems with files in HEY. Our team is taking a look now. Sorry for the interruption, everyone.

  2. investigating Apr 21, 2021, 04:01 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 21, 2021, 04:03 PM UTC

    Files are back up now. We're still here monitoring the issues just in case. We're so sorry everyone.