Basecamp experienced a minor incident on November 17, 2021 affecting HEY, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
HEY
Update timeline
- investigating Nov 17, 2021, 02:30 AM UTC
We're investigating issues with our billing provider so some users may see errors when trying to update their billing details in Hey. We're actively investigating/tracking the issue with our provider now. We're so sorry for the trouble.
- resolved Nov 17, 2021, 03:06 AM UTC
Our billing provider has confirmed things are looking OK now. We've been able to confirm billing is working as expected in Hey again. Thanks for your patience, everyone.