Basecamp incident

HEY iOS: Issue with moving emails from Set Aside/Reply Later to Bubble Up.

Minor Resolved View vendor source →

Basecamp experienced a minor incident on May 24, 2022 affecting HEY, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2022, 10:01 AM UTC
Resolved
May 24, 2022, 10:35 AM UTC
Duration
34m
Detected by Pingoru
May 24, 2022, 10:01 AM UTC

Affected components

HEY

Update timeline

  1. investigating May 24, 2022, 10:01 AM UTC

    We are aware of an issue with moving emails from Set Aside/Reply Later to Bubble Up in HEY on iOS. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

  2. investigating May 24, 2022, 10:05 AM UTC

    We are continuing to investigate this issue.

  3. identified May 24, 2022, 10:27 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved May 24, 2022, 10:35 AM UTC

    This incident has been resolved.