Basecamp experienced a critical incident on April 1, 2023 affecting HEY, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2023, 01:08 PM UTC
HEY is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
- investigating Apr 01, 2023, 01:30 PM UTC
Our Ops team is looking into this and we'll keep you posted. Stay tuned here as we get this resolved.
- investigating Apr 01, 2023, 01:45 PM UTC
Hey is still experiencing trouble. We've narrowed down the issues and are working on a fix. Stay tuned.
- identified Apr 01, 2023, 01:50 PM UTC
We're working on the fix for bringing HEY back up. Please hang tight. Everything should be running smoothly soon.
- resolved Apr 01, 2023, 01:51 PM UTC
HEY is back up and running now. So sorry for the issues today. As we're working through the fix, you may see some emails delayed by a bit. We're keeping a close eye on those today. Thanks for being patient!