Basecamp experienced a critical incident on November 21, 2023 affecting HEY, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
HEY
Update timeline
- investigating Nov 21, 2023, 04:32 PM UTC
HEY is having some trouble. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.
- identified Nov 21, 2023, 04:35 PM UTC
We've discovered the root cause and are actively working on a fix for the trouble with HEY. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.
- monitoring Nov 21, 2023, 04:54 PM UTC
HEY's back up and running. You may see some delayed emails. We're working to get those flowing.
- resolved Nov 21, 2023, 04:58 PM UTC
HEY's back up and running. We're keeping an eye on things to make sure those emails are flowing smoothly again. Thanks for your patience folks.