Basecamp incident

All 37signals apps are having trouble

Minor Resolved View vendor source →

Basecamp experienced a minor incident on January 24, 2024 affecting Basecamp 5 and Basecamp 2 and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2024, 10:23 PM UTC
Resolved
Jan 24, 2024, 10:48 PM UTC
Duration
24m
Detected by Pingoru
Jan 24, 2024, 10:23 PM UTC

Affected components

Basecamp 5Basecamp 2Basecamp ClassicHighriseCampfireBackpack

Update timeline

  1. identified Jan 24, 2024, 10:23 PM UTC

    Our apps are having issues due to a DDoS attack. This is affecting logging into our apps and other features. Our team is currently working on a fix. We're very sorry for this trouble!

  2. identified Jan 24, 2024, 10:29 PM UTC

    Most app features should be working, but logging into accounts is still experiencing problems. We're very sorry for the trouble today.

  3. monitoring Jan 24, 2024, 10:47 PM UTC

    All apps and logging in are working now. We're actively monitoring any issues. Sorry for the trouble today, folks!

  4. resolved Jan 24, 2024, 10:48 PM UTC

    This incident has been resolved.