Basecamp incident

Basecamp 4 user preferences are having trouble.

Minor Resolved View vendor source →

Basecamp experienced a minor incident on February 8, 2024 affecting Basecamp 5, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Feb 08, 2024, 04:08 PM UTC
Resolved
Feb 08, 2024, 06:04 PM UTC
Duration
1h 56m
Detected by Pingoru
Feb 08, 2024, 04:08 PM UTC

Affected components

Basecamp 5

Update timeline

  1. investigating Feb 08, 2024, 04:08 PM UTC

    We're currently looking into some issues with user preferences (things like avatar, themes, etc.) in Basecamp 4. So sorry for the trouble.

  2. identified Feb 08, 2024, 04:37 PM UTC

    We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.

  3. identified Feb 08, 2024, 05:10 PM UTC

    We are continuing to work on a fix for this issue. Thanks so much for your patience.

  4. monitoring Feb 08, 2024, 05:54 PM UTC

    Basecamp 4 user preferences have been fixed. We will continue to monitor these closely. Sorry for the trouble, and thanks again for your patience.

  5. resolved Feb 08, 2024, 06:04 PM UTC

    This incident has been resolved.