Basecamp incident

HEY Email Delays

Major Resolved View vendor source →

Basecamp experienced a major incident on April 4, 2024 affecting HEY, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 05:36 AM UTC
Resolved
Apr 04, 2024, 06:17 AM UTC
Duration
41m
Detected by Pingoru
Apr 04, 2024, 05:36 AM UTC

Affected components

HEY

Update timeline

  1. investigating Apr 04, 2024, 05:36 AM UTC

    HEY Email is currently experiencing delays right now. We're looking into the issue and will keep updating.

  2. investigating Apr 04, 2024, 05:42 AM UTC

    HEY Email still has some delays; we're working on fixing things and will keep you posted here.

  3. investigating Apr 04, 2024, 05:48 AM UTC

    We're still investigating the delay with emails. Stay tuned for updates.

  4. investigating Apr 04, 2024, 05:56 AM UTC

    HEY inbound email is still processing, but we hope to be fully back up very soon.

  5. monitoring Apr 04, 2024, 06:03 AM UTC

    A fix has been implemented and we're monitoring things.

  6. resolved Apr 04, 2024, 06:17 AM UTC

    HEY is fully back and up and running. So sorry for the interruption, all.