Barracuda MSP experienced a critical incident on December 13, 2018, lasting 53m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 13, 2018, 04:43 PM UTC
We are currently experiencing an unplanned outage. Our Remote Monitoring triggered an alert at 11:21 am Eastern Daylight Time. We will provide an update and/or resolution when more information is available. Start Time: 11:21 am Eastern Daylight Time Upon completion, we expect a small amount of latency as the Onsite Managers synchronize data with the Service Center. Kind regards, Your Avast Managed Workplace Team
- investigating Dec 13, 2018, 04:49 PM UTC
We are continuing to investigate this issue.
- resolved Dec 13, 2018, 05:36 PM UTC
Our Engineers have resolved the issue and will continue to monitor the situation. If you are still experiencing issues, please contact support.