Barracuda MSP experienced a minor incident on February 1, 2019 affecting Patch Management, lasting 20d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 01, 2019, 06:19 PM UTC
We are currently experiencing issues within Managed Workplace for some devices under Patch Management. Until this is resolved, partners may experience disruptions and devices not checking into the Service Center for Patches. We will provide an update and/or resolution when more information is available. Kind regards, Your Avast Managed Workplace Team
- monitoring Feb 05, 2019, 09:35 PM UTC
We've identified a Microsoft patch revision issue. An interim fix has been provided by following the steps below. • Hosted Managed Workplace partners need to run the new MW script ‘Fix_OM_Patch_Metadata” available under Update Center > Components on their Onsite Managers to remove the old patch metadata. o NOTE: it may take up to 24 hours for the scripts to show up in the Update Center. The script can also be downloaded. http://download.ccrmm.avg.com/downloads/Patch/Fix_OM_Patch_Metadata.zip • On-premise Managed Workplace partners need to run a SQL query on their MWUS Database and a MW script on their Onsite Manager to remove the old patch metadata. Please download the SQL and MW script. http://download.ccrmm.avg.com/downloads/Patch/MWUS_Fix_Metadata.zip
- resolved Feb 22, 2019, 02:27 PM UTC
Details regarding this issue can be found in the MW Forums as well as MW Wire within your service center.