Barracuda MSP experienced a notice incident on April 7, 2019 affecting US01 UI and EU01 UI and 1 more component, lasting 2d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 07, 2019, 02:37 AM UTC
As a result of the recent DNS changes you may encounter the following error when using one of the remote control options in Managed Workplace. Premium Remote Control is unaffected. ERROR: Application cannot be started. Contact the application vendor. The issue can be resolved by performing one of the following. NOTE: You must ensure that there are no open remote control windows prior to proceeding. Method 1 In command prompt run the following command to clear the ClickOnce application cache: rundll32 dfshim CleanOnlineAppCache Method 2 In command prompt run the following command to rename the ClickOnce plugin cache. ren %localappdata%\Apps\2.0 2.0.old Kind regards, Your Managed Workplace Team
- resolved Apr 09, 2019, 03:44 PM UTC
If you require further assistance please contact our support team at [email protected]