Barracuda MSP experienced a major incident on January 24, 2020 affecting US07 UI and US07 Data, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
US07 UIUS07 Data
Update timeline
- investigating Jan 24, 2020, 01:38 AM UTC
We are currently experiencing an unplanned outage. Our Remote Monitoring triggered an alert at 8:00PM. We will provide an update and/or resolution when more information is available. Start Time: 8:00 PM Eastern Daylight Time (GMT/UTC 1:19 p.m.) End Time: Unknown at this time Upon completion, we expect a small amount of latency as the Onsite Managers synchronize data with the Service Center. Kind regards, Your Barracuda Managed Workplace Team
- resolved Jan 24, 2020, 02:22 AM UTC
We have determined the root cause and have resolved an issue with the database server.