Barracuda MSP incident

Unplanned Outage - Investigation

Critical Resolved View vendor source →

Barracuda MSP experienced a critical incident on April 15, 2020 affecting EU02 UI, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2020, 01:49 PM UTC
Resolved
Apr 15, 2020, 04:07 PM UTC
Duration
2h 17m
Detected by Pingoru
Apr 15, 2020, 01:49 PM UTC

Affected components

EU02 UI

Update timeline

  1. investigating Apr 15, 2020, 01:49 PM UTC

    We are currently experiencing an unplanned outage. Our Remote Monitoring triggered an alert at 7:52am EST. We will provide an update and/or resolution when more information is available. Start Time: 7:52a.m. Eastern Standard Time (GMT/UTC 11:52 a.m.) Upon completion, we expect a small amount of latency as the Onsite Managers synchronize data with the Service Center. Kind regards, Your Barracuda Managed Workplace Team

  2. resolved Apr 15, 2020, 04:07 PM UTC

    This incident has been resolved.