Barracuda MSP experienced a major incident on August 6, 2020, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 06, 2020, 12:13 PM UTC
We are currently experiencing an unplanned outage. Our Remote Monitoring triggered an alert at 8:07. We will provide an update and/or resolution when more information is available. Start Time: 8:07 Eastern Daylight Time (GMT/UTC 1:19 p.m.) Upon completion, we expect a small amount of latency as the Onsite Managers synchronize data with the Service Center. Kind regards, Your Barracuda Managed Workplace Team
- resolved Aug 06, 2020, 02:17 PM UTC
Our Engineers have resolved the issue and will continue to monitor the situation. If you are still experiencing issues, please contact support. Start Time: 8:07 Eastern Daylight Time End Time: 10:17 Eastern Daylight Time Duration: 2 hours We expect a small amount of latency as the Onsite Managers synchronize data with the Service Center. Kind regards, Your Barracuda Managed Workplace Team