Barracuda MSP experienced a notice incident on December 20, 2020, lasting 27m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 20, 2020, 10:19 AM UTC
We are currently experiencing performance issues within Managed Workplace on our EU04 hosted environment. Until this is resolved, partners may experience disruptions and false site-down alerts. We will provide an update and/or resolution when more information is available. Kind regards, Your Barracuda Managed Workplace Team
- resolved Dec 20, 2020, 10:47 AM UTC
The degradation in performance on EU04 has been resolved by a restart of an unresponsive database service. The issue was identified at 5.00am EST, Sunday December 20 and fully restored by 5.28am. During this time, Partners may have been unable to access Service Center and may have received false site-down alerts.