Barracuda MSP incident

Degraded Performance - Remote Desktop sessions not connecting.

Barracuda MSP experienced a major incident on January 29, 2021 affecting US01 UI and US07 UI, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started: Jan 29, 2021, 02:53 PM UTC
Resolved: Jan 29, 2021, 05:33 PM UTC
Duration: 2h 39m
Detected by Pingoru: Jan 29, 2021, 02:53 PM UTC

Affected components

US01 UIUS07 UI

Update timeline

investigating Jan 29, 2021, 02:53 PM UTC

We are currently experiencing performance issues within Managed Workplace. Until this is resolved, partners may experience disruptions with Remote Desktop sessions to devices. We will provide an update and/or resolution when more information is available. Kind regards, Your Barracuda Managed Workplace Team
resolved Jan 29, 2021, 05:33 PM UTC

This incident has been resolved. A configuration issue with our WAF that impacted connectivity of the RDP was discovered. We have since adjusted the setup.