Barracuda MSP incident

EU03 Degraded Performance - Investigating

Barracuda MSP experienced a major incident on September 1, 2021 affecting EU03 UI and EU03 Data, lasting 26m. The incident has been resolved; the full update timeline is below.

Started: Sep 01, 2021, 06:22 AM UTC
Resolved: Sep 01, 2021, 06:49 AM UTC
Duration: 26m
Detected by Pingoru: Sep 01, 2021, 06:22 AM UTC

Affected components

EU03 UIEU03 Data

Update timeline

investigating Sep 01, 2021, 06:22 AM UTC

We are currently investigating an issue with degraded performance and partial outage on our EU03 RMM hosted environment. Some partners may be experiencing longer than usual Service Center response times or Service Center outage.
resolved Sep 01, 2021, 06:49 AM UTC

At 8.01am CEST, we were alerted to an infrastructure issue on a database instance serving our EU03 RMM hosted environment. Partners may have experienced Service Center outage during this time. The infrastructure issue was resolved at 8.37am CEST, since this time Service Center should be fully accessible to all partners. We are actively monitoring the situation and will provide updates if any further degradation is detected.