Barracuda MSP experienced a critical incident on September 27, 2021 affecting US01 UI and US01 Data, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
US01 UIUS01 Data
Update timeline
- identified Sep 27, 2021, 03:23 AM UTC
We are currently experiencing hardware issues on a database server attached to our US01 RMM hosted environment. As a result there is a Service Center outage for all US01 partners. We are currently investigating the issue further and will provide updates as necessary.
- resolved Sep 27, 2021, 07:09 AM UTC
We have failed over affected US01 services to new underlying cloud infrastructure, and Service Center is now available for all partners.