Barracuda MSP experienced a notice incident on December 22, 2021 affecting US03 UI and US03 Data, lasting 13h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 22, 2021, 12:36 PM UTC
We are currently experiencing an unplanned outage. Our Remote Monitoring triggered an alert at 7:10. We will provide an update and/or resolution when more information is available. Start Time: 7:10 Eastern Daylight Time (GMT/UTC 1:19 p.m.) Upon completion, we expect a small amount of latency as the Onsite Managers synchronize data with the Service Center. Kind regards, Your Barracuda Managed Workplace Team
- monitoring Dec 22, 2021, 02:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 23, 2021, 01:55 AM UTC
At around 07:10am on December 22, our automated monitoring systems alerted us to a full outage on our hosted BRMM US03 environment. This was caused by failure of several AWS services in the us-east-1 region due to a power outage. We were able to recover all affected resources with no data loss, and US03 was back online for all partners from around 08:45-09:00am. More information on the specific us-east-1 AWS incident can be found via their Service Health Dashboard at https://status.aws.amazon.com/