Barracuda MSP incident
Remote Control options not available in Chromium Browsers
Barracuda MSP experienced a notice incident on January 20, 2023 affecting US01 UI and EU01 UI and 1 more component, lasting 8h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2023, 02:21 PM UTC
The Barracuda RMM Support Team is aware of issues with partners using Remote Control. Partners have reported that the Meta4ClickOnce extension is failing to work within their environments and requesting installation. After some investigation, we found an update to the Meta4ClickOnce extension on late January 19th, 2023, that has caused issues with existing installs of this extension. We have an existing KB troubleshooting the Meta4ClickOnce issues (found here: https://campus.barracuda.com/product/ISBKB/doc/93200666/application-cannot-be-started-error-when-launching-remote-control/), and the support team recommends uninstalling the extension as well as clearing extension cache, then installing it again. An alternative to the ClickOnce extension is the Windows Remix ClickOnce Helper for Chromium (Chrome, Edge, Brave), found here: https://chrome.google.com/webstore/detail/windows-remix-clickonce-h/dgpgholdldjjbcmpeckiephjigdpikan/related.
- monitoring Jan 20, 2023, 02:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 20, 2023, 11:12 PM UTC
This incident has been resolved.