Barracuda MSP experienced a minor incident on July 27, 2023 affecting US01 UI and EU01 UI and 1 more component, lasting 19h 13m. The incident has been resolved; the full update timeline is below.
Affected components
US01 UIEU01 UIAU01 UIUS03 UIUS04 UIUS05 UIEU02 UIUS07 UIEU03 UI
Update timeline
- investigating Jul 27, 2023, 09:28 PM UTC
We are aware of the HTTP 403 errors on multiple links on the Device page that was caused by the RMM 2023.3 upgrade. The team is actively working on a fix, and we will provide an update as soon as we have a resolution. In the meantime, the RMM 2023.3 cloud rollout is paused until the further notice. Kind regards, Your Barracuda RMM Team
- resolved Jul 28, 2023, 04:42 PM UTC
A fix has been deployed to all Service Centers that have already been upgraded to Barracuda RMM 2023.3. Environments that have not yet been upgraded are being rescheduled.