Barracuda MSP experienced a minor incident on December 13, 2024 affecting US01 UI and EU01 UI and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
US01 UIEU01 UIAU01 UIUS03 UIUS04 UIUS05 UIEU02 UIUS07 UIEU03 UI
Update timeline
- investigating Dec 13, 2024, 04:11 PM UTC
We are currently experiencing an issue with Barracuda RMM sending emails, this includes Alerts as well as Account related emails. Until this is resolved, partners may experience disruptions. We will provide an update and/or resolution when more information is available. Kind regards, Your Barracuda RMM Team
- resolved Dec 13, 2024, 05:39 PM UTC
Our Engineers have resolved the issue and will continue to monitor the situation. Emails that were queued will be sent out to users. If you are still experiencing issues, please contact support.