Barracuda MSP incident
Degraded Performance - Premium Remote Control
Barracuda MSP experienced a minor incident on January 2, 2025 affecting US01 UI and EU01 UI and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 02, 2025, 03:11 PM UTC
We are currently experiencing performance issues within Barracuda RMM in regards to Premium Remote Control sessions. The Barracuda RMM Support team is working with ISL Light directly to restore services. Until this is resolved, partners may experience disruptions with Premium Remote Control sessions. Other features of Barracuda RMM remain unaffected We will provide an update and/or resolution when more information is available. Kind regards, Your Barracuda RMM Team
- resolved Jan 02, 2025, 06:22 PM UTC
We have identified and resolved the issue with the ISL Light Support team. If any issues are experienced with Premium Remote Control sessions in Barracuda RMM please reach out to the Barracuda RMM support team.