Bandwidth incident

Legacy Global Portal Incident- Auto Top Off

Major Resolved View vendor source →
Started
Apr 08, 2026, 05:00 PM UTC
Resolved
Apr 09, 2026, 11:47 AM UTC
Duration
18h 46m
Detected by Pingoru
Apr 08, 2026, 05:00 PM UTC

Affected components

Bandwidth International (fka Voxbone) Portal

Update timeline

  1. investigating Apr 08, 2026, 05:00 PM UTC

    Bandwidth teams are currently investigating an incident impacting auto top offs via credit card on the legacy global portal. Teams are working to restore expected portal payment behavior.

  2. identified Apr 08, 2026, 06:16 PM UTC

    Teams have identified the source of this incident, and are working to restore expected portal behavior.

  3. monitoring Apr 09, 2026, 11:16 AM UTC

    We are observing expected portal behavior and continue to monitor.

  4. resolved Apr 09, 2026, 11:47 AM UTC

    This incident has been resolved.

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