Bandwidth experienced a major incident on April 8, 2026 affecting Bandwidth International (fka Voxbone) Portal, lasting 18h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Bandwidth International (fka Voxbone) Portal
Update timeline
- investigating Apr 08, 2026, 05:00 PM UTC
Bandwidth teams are currently investigating an incident impacting auto top offs via credit card on the legacy global portal. Teams are working to restore expected portal payment behavior.
- identified Apr 08, 2026, 06:16 PM UTC
Teams have identified the source of this incident, and are working to restore expected portal behavior.
- monitoring Apr 09, 2026, 11:16 AM UTC
We are observing expected portal behavior and continue to monitor.
- resolved Apr 09, 2026, 11:47 AM UTC
This incident has been resolved.