Bandwidth incident

Messaging API Incident

Major Ongoing View vendor source →

Bandwidth is currently experiencing a major incident affecting MMS Messaging (MM4) and REST APIs - HTTP MMS Messaging and 1 more component, which began 1h ago. The vendor's full update timeline is below.

Started
May 14, 2026, 03:06 AM UTC
Resolved
Ongoing
Duration
● 1h 10m
Detected by Pingoru
May 14, 2026, 03:06 AM UTC

Affected components

MMS Messaging (MM4)REST APIs - HTTP MMS MessagingToll Free MMS - Outbound

Update timeline

  1. investigating May 14, 2026, 03:06 AM UTC

    Bandwidth teams are investigating an incident impacting outbound messaging API requests where 400 errors are being returned. Specifically when media file is invalid or set to “null”. Teams are working to restore expected behavior.

  2. identified May 14, 2026, 03:17 AM UTC

    The source of the incident has been identified and work is underway to restore expected API behavior.

  3. monitoring May 14, 2026, 03:53 AM UTC

    Teams are observing expected API behavior and are monitoring for stability.