Bandwidth experienced a minor incident on May 12, 2026 affecting Inbound Calling (SIP) - United States and Outbound Calling (SIP) - United States, lasting 2d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 02:58 PM UTC
Bandwidth teams are investigating in incident impacting Inbound and Outbound voice calls in our DFW Data Center.
- identified May 12, 2026, 03:21 PM UTC
Teams have identified the source of this incident and are working to restore expected calling behavior. Note: This incident impacts a very small subset of customers transversing voice traffic via the DFW Data Center.
- identified May 12, 2026, 08:34 PM UTC
Teams have identified the source of this incident and are working to restore expected calling behavior. Note: This incident impacts a very small subset of customers transversing voice traffic via the DFW Data Center.
- monitoring May 14, 2026, 09:22 PM UTC
Teams are observing expected network behavior and will monitor for stability.
- resolved May 14, 2026, 10:23 PM UTC
This incident has been resolved.