Balena incident

Elevated Device SSH Errors

Major Resolved View vendor source →

Balena experienced a major incident on December 24, 2024 affecting Dashboard and Device URLs and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2024, 11:57 AM UTC
Resolved
Dec 24, 2024, 02:21 PM UTC
Duration
2h 24m
Detected by Pingoru
Dec 24, 2024, 11:57 AM UTC

Affected components

DashboardDevice URLsCloudlink (VPN)

Update timeline

  1. investigating Dec 24, 2024, 11:57 AM UTC

    We're experiencing an elevated level of device SSH errors and are currently looking into the issue.

  2. identified Dec 24, 2024, 01:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 24, 2024, 01:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 24, 2024, 01:30 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 24, 2024, 02:21 PM UTC

    This incident has been resolved.