Balena incident

Balena API reporting outdated device heartbeat status

Notice Resolved View vendor source →

Balena experienced a notice incident on October 28, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2024, 01:20 PM UTC
Resolved
Oct 27, 2024, 01:00 AM UTC
Duration
—
Detected by Pingoru
Oct 28, 2024, 01:20 PM UTC

Update timeline

  1. resolved Oct 28, 2024, 01:20 PM UTC

    Some devices may have the status of "Reduced Functionality" on the dashboard because the API returned outdated Heartbeat status. We found that the error occurred after we switched to a new cache for the API backend. We applied a fix to the API to allow it to display the latest reported heartbeat status from the devices. We are still investigating how to prevent this error from occurring in the future.