Balena experienced a minor incident on March 20, 2025 affecting Cloudlink (VPN), lasting 5h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Cloudlink (VPN)
Update timeline
- investigating Mar 20, 2025, 06:12 PM UTC
Extended connection drops over period of time
- investigating Mar 20, 2025, 06:13 PM UTC
We are currently investigating the cause of connection drops on out cloudlink services.
- identified Mar 20, 2025, 08:20 PM UTC
Internal connection metrics collector failed to report properly to connection monitoring.
- monitoring Mar 20, 2025, 08:20 PM UTC
We cycled the cloudlink deployment and monitor the connections recovering.
- resolved Mar 20, 2025, 08:54 PM UTC
Cloudlink connections are all stable and all old connections have been drained and reestablished