Axcient incident

x360Recover US Incident

Major Resolved View vendor source →

Axcient experienced a major incident on May 25, 2025 affecting x360Recover Cloud (US), lasting 8d 7h. The incident has been resolved; the full update timeline is below.

Started
May 25, 2025, 02:38 PM UTC
Resolved
Jun 02, 2025, 09:51 PM UTC
Duration
8d 7h
Detected by Pingoru
May 25, 2025, 02:38 PM UTC

Affected components

x360Recover Cloud (US)

Update timeline

  1. identified May 25, 2025, 02:38 PM UTC

    We are experiencing an issue with x360Recover backup and restores affecting a small number of partners. The issue has been identified and we are working to re-enable services as quickly as possible.

  2. resolved Jun 02, 2025, 09:51 PM UTC

    This incident has been resolved.