Axcient experienced a major incident on June 16, 2025 affecting x360Sync Data Transfer (US) and x360Recover Tunnel Services and 1 more component, lasting 21h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2025, 02:46 PM UTC
We are investigating an issue with Axcient x360Recover connectivity in the US. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- monitoring Jun 16, 2025, 05:56 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jun 16, 2025, 07:07 PM UTC
We are continuing to investigate the issue affecting tunnels for x360Recover in the US affecting some partners. We are also aware that this may be impacting connectivity for x360Sync agents.
- monitoring Jun 16, 2025, 09:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 17, 2025, 12:22 PM UTC
This incident has been resolved.