Axcient experienced a major incident on June 17, 2025 affecting x360Sync Web (US) and x360Sync Data Transfer (US) and 1 more component, lasting 6h 41m. The incident has been resolved; the full update timeline is below.
Affected components
x360Sync Web (US)x360Sync Data Transfer (US)x360Sync Collaborative Web Editing (US)x360Sync Web Preview (US)
Update timeline
- investigating Jun 17, 2025, 02:02 PM UTC
We are investigating an issue with Axcient x360Sync. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- investigating Jun 17, 2025, 02:05 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 17, 2025, 02:27 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 17, 2025, 04:11 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 17, 2025, 08:44 PM UTC
This incident has been resolved.